How to set up and manage a Samsung Account
This is a guide on how to set up and manage a Samsung Account. A Samsung Account enables you to keep your Samsung devices tracked and synced, gives you access to Samsung Pay and gets you news and discounts.
Please read our guide on how to recover your details if:
- If you already have a Samsung Account but cannot login
- If you no longer have access to your phone number linked to two-step verification.
Please note: It takes two weeks to change your phone number – this is a security precaution set up by Samsung in order to protect your Account.
If you have tried our self-help guidance and are still unable to login, or if you prefer to speak to a Samsung Support Expert, please contact us.
Set up a Samsung Account
Log in to a Samsung Account
Once you have set up your Samsung account on your phone, you will be automatically logged in on that device. You can also log into your Samsung account on your computer by following the instructions below.
Please note: If you no longer have access to the phone number registered to your Samsung Account, please read our guide.
Remove a Samsung Account from your device
To remove a Samsung Account from your device, you need to know the password. If you have forgotten the password, first reset the password online, then log in and remove the account by following the instructions below.
If you can't access the email address linked to your Samsung Account, you will need to perform a factory reset using the buttons on your device.
Delete a Samsung Account
Change email address
There are two ways to change your Samsung Account email or user ID. Please select one:
Via Settings (mobile device)
Via the Samsung Account website (desktop)
Change your Samsung Account mobile number using two-step phone verification
If you can access the phone number linked to your Samsung Account, and want to update it, please follow the steps below to change your registered phone number using two-step verification.
If you no longer have access to the phone number registererd to your Samsung Account you need to reset it. Follow our guide here to complete a phone number reset. Please note it takes two weeks to change your phone number – this is a security precaution set up by Samsung in order to protect your Account.
If you have tried our support guidance and are still unable to login, or prefer to speak to a Samsung Support Expert, please contact us.
Change password
Follow the steps below if you know your password and would like to change it. If you have forgotten your password or Samsung ID, please see the next section “Reset password”.
Please note: Changing your password will sign you out of your account on all your devices.
Reset password
Follow the steps below if you have forgotten your password:
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