Conscious Service Conscious Service

Stay longer with Samsung Customer Service

Conscious Repairs

We strive to reduce electronic waste by replacing only the parts that are required.

● Where possible, we try to repair Samsung TVs and smartphones in a conscious way by using specific components instead of entire assembly modules.

● By replacing only the defective part in a product, we do our part to help reduce the amount of e-waste that is discarded.

● We are dedicated to offering various options for you to repair your products and to help extend their life.

Please Note: This service is only available for specific smartphone and TV types. You may visit Screen Repair Pricing for more details, or contact our Chat Support.

Recycling Old Devices

Drop-off your old mobile devices to our collection points for recycling

● At our main service locations, we have placed e-waste collection boxes. Any customer who wants to dispose broken or used mobile products can simply drop them off at the collection boxes.

● We will deliver them to third-party recycling companies so that we can help you take care of the last step in the product lifecycle to help make this world a better place.

Please note: This is available for small Samsung products such as smartphones and wearable devices.

Conscious Packaging

Customers will receive their repaired products in reusable packaging.

● Instead of using a fancy, good-looking package for a repaired product, we'll use packages that are made from FSC certified sources*.

*We have partnerships with suppliers who provide us with materials which are certified by the Forest Stewardship Council (FSC). The FSC develops standards for responsible forestry management.